Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You respond to our advertisements and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to contact and support you, as well as to provide and improve our services. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Important Notice Regarding Text Messaging Data

RAFT LLC dba Raft Systems ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing or promotional purposes.

All SMS opt-in data and consent records are kept strictly confidential and are only used to provide our direct services.

Mobile Communication Policy

We value your privacy and are committed to protecting your personal information. When you provide your mobile number, you consent to receive SMS messages related to our services.

These messages may include:

• Service notifications
• Appointment reminders and updates
• Customer support communications
• Review requests
• Promotional messages (only where explicit consent is provided)

Message frequency may vary based on your interaction with our services.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in
• Opt-in may occur through website forms, service requests, or other approved methods
• We maintain timestamped records of all consent actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying STOP to any message you receive.

• You will receive a final confirmation message
• No further messages will be sent unless you opt back in
• Opt-out requests are processed immediately

Support

If you need assistance, reply HELP or contact us at:

Email: legal@raftsystems.net

Message & Data Rates

Standard message and data rates may apply based on your mobile carrier.

Carrier Information

• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

Information We Collect

We may collect the following types of information:

Personal Information

• First and last name
• Email address
• Phone number
• Address, city, or country
• Payment information (when applicable)
• Communication preferences and consent records

Non-Personal Information

• IP address
• Browser and device information
• Website usage data
• Cookies and tracking technologies

Customer Communication Data

• Service requests and inquiries
• Appointment details
• Feedback and communication history

How We Use Your Information

RAFT LLC may use your information to:

• Provide and maintain our services
• Process transactions and payments
• Communicate with you via email, phone, or SMS
• Send service updates, reminders, and promotions (with consent)
• Improve user experience and platform performance
• Maintain records of communication preferences and consent
• Ensure security and prevent fraud

Information Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share data only with:

Service Providers

• Vendors assisting in operations (payments, CRM, messaging delivery)
• SMS providers solely for delivering messages you have consented to receive

Legal Requirements

• When required by law or legal process

Business Transfers

• In the event of a merger, acquisition, or sale

All sharing excludes SMS opt-in data and consent records, except with messaging providers required for service delivery.

Data Security

We implement reasonable security measures, including:

• Encryption of sensitive data
• Secure access controls
• Regular system monitoring
• Data protection training

However, no system is 100% secure, and we cannot guarantee absolute security.

Cookies & Tracking Technologies

We use cookies to:

• Improve website functionality
• Analyze usage and performance
• Remember user preferences

You may disable cookies in your browser settings.

Your Rights & Choices

You have the right to:

• Access or update your personal data
• Request deletion of your data
• Opt out of marketing emails
• Opt out of SMS by replying STOP
• Withdraw consent at any time

Terms & Conditions

Your use of our services is also governed by our Terms & Conditions.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy, contact:

RAFT LLC dba Raft Systems
Email: legal@raftsystems.net